Legal notice
Applicable on 04/02/2024
Compliant to the dispositions of Articles 6-III and 19 of French Law n° 2004-575 dated 21 June 2004 concerning trust in electronic commerce (L.C.E.N), we hereby inform the users and visitors, hereafter referred to as the “User”, of the https://www.lacitedepierres.com web-site, hereafter referred to as the “Site”, of the following legal information.
Connection to and navigation within the Site by the User implicitly involves the full and unreserved acceptance of the following legal information, which can be consulted on the “Legal Notice” section of the Site.
- Publisher
The Site is published by Aven Armand Montpellier Le Vieux SA (Public Limited Company) with a capital value of 300,000 Euro, registered with the Rodez Company Register under the number 815750088 and with its registered offices located at 12 boulevard Emile Laurent, 12100 Millau, telephone number 0565606630, Email address: contact@lacitedepierres.com. V.A.T. Registration n°: FR28815750088
- Web-host
The Site is hosted by Yepyep design Annecy-Genève | OVH SAS, which has its registered offices at ______________________, with the telephone number: ____________________ + contact email address
- Access to the Site
The Site is accessible everywhere, 24/7 except in the event of force majeure or a programmed or un-planned service interruption that may be the result of necessary maintenance. The Publisher will not be held liable in the event of modification, interruption or suspension of the Site.
- Data collection
The Site guarantees the User that all personal data will be collected and processes with respect for their privacy in compliance with the French law n°78-17 dated 6 January 1978 concerning data protection and civil liberties. By way of the Data protection and civil liberties law dated 6 January 1978, the User has the right to access, correct, delete or oppose their personal data. The User can exercise this right: – by email: contact@lacitedepierres.com pierres.com. Any use, reproduction, broadcast, commercialisation or modification to all or part of the Site without prior authorisation from the publisher is strictly forbidden and will be sanctioned by legal actions as laid out in the (French) Intellectual Property Code and Civil Code.
ONLINE BOOKINGS / General terms and conditions of sale
- Subject
These general terms and conditions of sale set out the rights and obligations of the parties as regards the booking and remote sale of the services proposed by our establishment. They cover all of the necessary booking, sale, booking follow-up processes to be completed between the contracting parties. The customer declares that they have read and accepted these general terms and conditions of sale as well as the reserved rate conditions of sale as published on our booking platform. These general terms and conditions of sale apply to all bookings completed on-line using our booking platform.
- Booking
The customer chooses from amongst the services presented on our booking platform. They declare that they have read and understood the nature, purpose and methods for booking the services available on our platform and also declare that they have requested and obtained any further information deemed necessary or useful for the completion of their booking in full knowledge. The customer is the sole responsible for their choice of service and that it suits their needs and our liability may not be engaged in any way. The Customer is considered to have accepted the booking on completion of the booking process.
- Booking procedure
Bookings completed by the customer will involve a digital booking slip which can be accessed online via our booking platform. Before making any booking, the customer commits to enter all of the information requested for the booking request or slip. The customer guarantees the truth and precision of the data provided. After making their final choice of the services to be booked, the booking procedure will involve entering bank card details, consulting and accepting these general terms and conditions of sale and the reserved rate conditions of sale before the booking is confirmed and finally validated by the customer.
- Booking confirmation
Our booking platform will confirm reception of the customer booking by immediately sending them an email. For on-line bookings, the booking confirmation email will present the contract proposal, the services booked, the prices, the terms and conditions of sale associated with the selected price rate and duly accepted by the customer, the booking date as well as the address of the vendor company to whom the customer may address any claims if necessary.
- Cancellation or modification as a result of customer action
By application of article L.221-28 12° of the French Consumer Code, any services proposed by Aven Armand / Montpellier-le-Vieux SA, as leisure activity services and which must be provided on a pre-determined date or period, will not be subject to the application of the right of retraction as laid out in articles L.221-18 and following of the same Code where it refers to the matter of a contract signed off remotely and outside of the company premises.
All bookings are nominative and can in no way be transferred to a third party with or withour charge.
- Responsibility
The photographs used on our booking platform are non-contractual. Even if we make every effort to ensure that the photographs, graphic images and texts used to
illustrate the establishment presented do provide the most exact possible presentation of the proposed services, variations may occur between the time of the booking and the day that the service is consumed. The company will not accept liability for any failure or incorrect operation of the booking in the event of force majeure, caused by a third party or the customer, especially in terms of internet connection failure, lack of access to the web-site, outside intrusion, computer virus or, for prepaid bookings, the customer bank failing to authorise payment. Any booking or payment considered irregular, non-operative, incomplete or illegal for a reason that can be attributed to the client will lead to the immediate cancellation of the order at the customer’s cost, without prejudice to any further civil or penal action that may be instigated against them.
Complaints
Complaints related to any failure to execute incorrect provision of the booked services must, on pain of foreclosure, be communicated to us in writing within eight days of the date of departure from the establishment.
Price
The prices applicable for the booking of services are indicated before and during the booking procedure. The prices will be confirmed to the client as a total incl. VAT, in the currency used commercially by the establishment, and will only remain valid for the time period indicated on the booking platform. If the payment to the establishment is in a different currency to that indicated on the booking, all foreign exchange fees will be covered by the customer. All bookings, regardless of their origin, must be paid in the establishment’s local currency. Unless stated otherwise on the booking platform, additional services are not included in the price. Prices include VAT as applicable on the order date and any changes to the applicable VAT rate will be automatically transferred to the prices indicated on the invoicing date. Any changes or creation of new legal or regulatory taxes by the competent authorities will be automatically transferred to the prices indicated on the invoicing date.
Payment
Payments must be made on the order date, by credit/debit card or digital holiday cheques.
The order will not be considered accepted by the vendor until the payment centres involved issue their authorisation and the vendor has validated the order in terms of its risk acceptance criteria.
If the process if accepted by the payment centre and the vendor, the client will be informed by an order confirmation email.
If the process is refused, the order will be automatically rejected and the customer will also be informed by email.
Payment by credit/debit card allows the client to purchase the tickets immediately online in a firm and definitive manner; it being made clear that only one payment method will be possible per order. Only currently valid “Carte Bleue”, “Visa” and “MasterCard” credit/debit cards will be accepted.
The customer can also use the “ANCV connect” system to pay if they have an active ‘Chéque-Vacances Connect’ account.
Personal data protection
The customer will be able to see which responses on the personal data collection forms are mandatory or not by the use of an asterisk. The processed information will be sent to the companies, their subsidiaries, partners, service providers (notably online payment service providers) for advertising and tourist site management purposes (especially in terms of safety imperatives). Compliant to the French Law n° 78-17 dated 6 January 1978 and modified by regulation 2016/679 dated 27 April 2016 concerning the regulation of general data protection and liberties, you retain the full lawful right to access, correct, verify or oppose the data at any time by contacting our company, as data manager.
Agreement in relation to proof
Entering required bank data or holiday cheque codes, as well as accepting these general terms and conditions and of the booking slip or request, constitute proof of the customer’s commitment to respect their contractual obligations as realised in the order and by these general terms and conditions of sale, especially regarding their commitment to paying the order accepted by the vendor.
Force majeure
Force majeure is considered to cover any event outside of the control of the parties and which can be described as unforeseeable and unavoidable, therefore hindering the customer or the establishment to guarantee all or part of the obligations laid out in this agreement. Force majeure or acts of God will be defined as those generally recognised by the jurisprudence of the French Courts and Tribunals. No party will be held liable to the other party in the event of any failure to complete their obligations that is the direct result of force majeure. It is specifically agreed that a force majeure event will suspend the completion of the reciprocal obligations for the duration of the event plus one month calculated from the end of the event, and that each party will cover their own resulting costs.
Settlement of disputes
These General Terms and Conditions of sale are subject to French law.
Inseparability
These general terms and conditions of sale, the conditions of sale for the prices reserved by the customer and the booking slip or request cover the whole of the parties’ obligations. No general or specific condition communicated by the customer will be integrated into these general conditions. The documents that set out the contractual commitments between the parties are, by order of priority, the booking slip or request (including the specific reserved price conditions) and these general terms and conditions. In the event of any discrepancy between the booking slip and the general conditions, the clauses of the booking slip will be the only ones lawfully applicable for the obligation in question. These general terms and conditions of on-line sale may be modified and/or supplemented by the establishment at any time. In this event the new version of the general terms and conditions of sale will be published online by the establishment. Once it has been published on-line, the new version of the general terms and conditions of on-line sale will apply automatically for all customers.